Frequently Asked Questions Q: What type of paper are your charts printed on? A: All Windsor Nature Discovery posters are printed on a suitable heavy coated gallery book stock with fade resistant inks. Q: What formats are available? A: Gallery Art Paper:Comes rolled in a poly sleeve. Suitable for framing. Laminated:Protective poly film on both sides. Protects against dirt and humidity. Good choice for kids. Shrink-wrapped:Gallery Art Paper laid flat on backing, wrapped in protective film. Ready for framing. Framed:Comes ready to hang in the following options: black metal, gold metal, or honey oak wood. Q: Are your products guaranteed? Absolutely. If you are not satisfied with a product you may return it to us within 30 days for exchange or refund (we do not refund for shipping). Windsor Nature Discovery Returns and Exchanges Returns by UPS/US Mail/Fed Ex Windsor Nature Discovery, LLC 1000 S. Bertelsen Rd. #13 Eugene, OR 97402 Q: Do you have a secure server? A: Yes, we offer secure on-line shopping. However, if you prefer to place your order by: Phone: 1-800-635-4194 or 541-431-1114 Fax: 541-431-1100 E-mail: info@nature-discovery.com Q: How is my order shipped and when can I expect it? A: Orders for up to five posters are sent USPS Priority Mail. Allow 2-3 days for delivery. Orders for more than five posters, shrink-wrapped and framed prints are normally shipped UPS ground. Allow 3 to 8 days depending on your location. Q: What are your shipping policies? A: Shipping is free to U.S. destinations. Please inquire for shipping and handling charges for foreign shipments. Overnight delivery, 2nd Day and 3-day select (UPS) options are available for additional cost. Please inquire. Q:How do you find your location? A: Click here for a map